Privacy Policy
1. Introduction
This Privacy Policy ("Policy") applies to your access to and use of this website and to inquiries or service requests you submit to Sichuan CloudBridge AI Technology Co., Ltd. ("CloudBridge AI", "we"). We process personal information in accordance with applicable laws, including the Personal Information Protection Law (PIPL) of the PRC and, for visitors in the EU/UK, the GDPR.
Please read this Policy before using the website. By submitting an inquiry you confirm that you have read and understood the processing described here.
2. Who is responsible (controller)
The controller of your personal information is Sichuan CloudBridge AI Technology Co., Ltd., registered in Chengdu, China. For any matter relating to personal information protection, contact us via the contact details published on this website.
3. What we process, why, and on what basis
Information you provide: when you submit an inquiry, book a free export diagnosis or otherwise communicate with us, we process the name, company, email, phone or WeChat and the request details you enter. The purpose is to respond to and follow up on your inquiry and provide services; the legal basis is the necessity for entering into or performing a contract to which you are a party, or your consent (GDPR Art. 6(1)(b)/(a)).
Information collected automatically: when you visit the site, we and third-party analytics may automatically collect access logs, IP address, device and browser information, pages visited and referrers. The purpose is security, stability, usage analytics and service improvement; the legal basis is our legitimate interest in operating and improving the service (GDPR Art. 6(1)(f)) or your consent to non-essential cookies.
4. Cookies and similar technologies
We use cookies and similar technologies to operate the site and understand usage. See our Cookie Notice for the types, purposes and how to manage them.
5. Sharing and processors
We do not sell your personal information. To deliver and improve our services, we may engage necessary processors (such as hosting and web analytics) to process information under our instructions, bound by contractual confidentiality and security obligations.
We may disclose information where required by law, by lawful request of an administrative or judicial authority, or where necessary to protect our or others' legitimate rights and interests.
6. Retention and security
We retain your personal information only as long as necessary for the purposes in this Policy. Inquiry and communication records are generally kept for no more than 24 months after your last contact with us, unless a longer period is required by law or to handle a dispute; thereafter they are deleted or anonymized. We apply technical and organizational measures consistent with industry standards to protect personal information against unauthorized access, disclosure, alteration or loss.
7. Cross-border transfers
We do not currently transfer the personal information you submit through this website outside of China. If a cross-border transfer becomes necessary in future (for example, using an overseas service provider), we will first obtain your separate consent, inform you of the overseas recipient's name, contact details, processing purpose and categories of information, and complete the applicable compliance route under the PIPL (CAC standard contract, security assessment, or certification). For personal data of EU/UK visitors processed by us, any transfer relies on an appropriate safeguard such as the European Commission's Standard Contractual Clauses.
8. Your rights
Subject to applicable law, you have the right to access, obtain a copy of, correct, supplement and delete your personal information, ask us to explain our processing rules, withdraw consent previously given, and request deletion of records. For EU/UK visitors, this also includes the rights to restriction, objection, and data portability. Submit requests via the contact details on this website; we will verify and respond as required by law.
9. Minors
This website is intended for business users and is not directed at minors. We do not knowingly collect minors' personal information; if you believe we may have, please contact us and we will address it promptly.
10. EU/UK visitors (GDPR)
If you are located in the EU or UK, the legal bases for processing are set out in Section 3. You have the right to lodge a complaint with your local supervisory authority. Where international transfers occur, we apply appropriate safeguards as described in Section 7.
11. Changes to this Policy
We may update this Policy from time to time in light of legal or business changes. The updated version, with its effective date, will be posted on this page; we will highlight material changes by appropriate means.
12. Contact us
For any question, comment or request regarding this Policy or your personal information, contact us via the details published on this website.